“I have found that the myths and unrealistic expectations that society maintains for grievers are some of the worst problems any griever has.”
Theresa A. Rondo, Ph.D.
How to go on Living when Someone you Love Dies
“Star performers go out of their way to make themselves available to serve their clients, especially during crucial events.”
Daniel Goleman, Ph.D.
Working with Emotional Intelligence
“How customers feel when they interact with an employee determines how they feel about the company itself. Loyalty is lost or strengthened in every interaction between a company and its clients.”
Daniel Goleman, Ph.D.
Working with Emotional Intelligence
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Advising individual clients or families who have recently experienced the death of a loved one, or other significant loss, can be challenging - especially if you are unsure if you are doing or saying the right things. Handling the emotions of grief in a professional manner will benefit you, your client, and your organization.
This seminar is based on the key emotional intelligence competence - empathy - and focuses on service orientation skills: anticipating, recognizing and meeting client needs. According to the leading expert in the field of emotional intelligence, Daniel Goleman, professionals with this competence:
- Understand client needs and offer appropriate assistance.
- Seek ways to increase client satisfaction and loyalty.
- Grasp a client's perspective and act as a trusted advisor.
- What is grief?
- Common myths about grief
- How grief affects you
- The stages of grief
- The purpose of grief and mourning
- The professional and the grieving client
- The critical professional skill
- Practice session: Now that you understand…
In this seminar, you will develop the knowledge and skill to provide services while meeting the needs of a grieving client in a supportive, professional environment.
- Professionals dealing with clients
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