“Listening well
is essential for workplace success."
”
Daniel Goleman
Working with Emotional Intelligence
“40 to 50% of our communication time
is listening -
the one mode we have the least training in.
No more than 5% of us have had more than
2 weeks of formal training in how to listen.
”
Stephen Covey
The 8th Habit
“Listening is the most important thing you can do to build social awareness.”
T. Bradberry and J. Greaves
The Emotional Intelligence Quick Book
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Most of us just assume we are because we have never been taught professional listening skills. Professional listening is as difficult and strenuous as all other forms of communicating: reading, writing, and speaking. Because listening does not require physical effort, we often deceive ourselves that listening is easy and does not require special training.
"Listening is not just a trick or a succession of techniques. It is an attitude, a way in which you relate to the world. To be a good listener, you must make listening a part of the way you live."
-Steel, Summerfield, DeMare
Listening - It Can Change Your Life: A Handbook for
Scientists and Engineers
All successful business is built on good listening.
Listening to Customers: Business success results from satisfying customers so they will continue to return - no customers, no business.
Listening to Employees - Productivity, teamwork, customer service result from employee satisfaction. Listening to employees shows support and acceptance. It makes for a positive corporate climate.
Listening to Supervisors, Managers, Leaders - Business success requires communication of clear vision and goals, clear direction, and clear feedback, Employees need to be good listeners in order to advance the goals of the organization.
Studies confirm that good listeners make good leaders, managers, supervisors, employees, customer service and sales representatives, therapists, and educators.
Good listeners advance more readily in their organizations.
Transform the performance of your organization through developing this master skill.
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